Frequently Asked Questions
Everything you need to know about shopping with DVL Shop.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I'm choosing the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements to a similar item you already own for the best fit.
Are your products ethically sourced?
At DVL Shop, we are committed to sustainability. We partner only with manufacturers who adhere to strict fair labor practices and utilize eco-friendly materials whenever possible.